Cancellation & Refund Policy
Bsport – Pilates & Clinical Gym
- Cancellations
All group sessions (except perinatal and family passes) have a 6 month expiry date from first booking. For perinatal clients please contact us at hello@wavesleuven.be if your pass expires and we will happily extend it. Family passes are valid for 12 months from time of first class booked.There is no expiry date for private sessions that are purchased.Group sessions must be cancelled >12 hours in advance to the start of your session. Private sessions must be cancelled >24 hours in advance to the start of your session. All these cancellations can be done by the client via the Bsport booking system. Cancellations within these time period will incur the use of the session’s pass. - Refunds
WAVES will always make it’s best efforts to ensure an excellent customer experience. Refunding unused passes and classes are not possible. - Subscriptions/Memberships
A subscription taken out with WAVES can be cancelled monthly at the latest 5 days before the renewal date by emailing this request to Hello@wavesleuven.be. If the request for termination is requested in time, the following month will not be charged. If a refund is requested due to user error, an administrative fee of €15 will be charged. Users of a subscription adhere to the same cancellation rules for late cancellations of their group sessions as normal pass users. When a group class is cancelled within the 12 hour time frame of the start of the class – and this happens more than once a month – a €10 fee will be added to the Bsport internal balance of the user. - Buying of Passes
Every member is allowed to buy one 10-pack for group sessions and privates at the time. A new 10-pack can be bought once more than 5 have been used from their current 10-pack
Crossuite – Health: Physiotherapy, Osteopathy, PMT
- Cancellations
Appointments between therapist and client should always be cancelled 24 hours before the time of appointment. This to ensure that the available treatment spots are optimally utilised and the therapists’ time is respected. When a cancellation is made within the 24-hour time-frame, the session will be fully charged on next appointment. This appointment is not reimbursed by the mutuality.
Cancellations of Health sessions can be done via our telephone line 016/58.04.14 or by sending us an email via hello@wavesleuven.be