Frequently Asked Questions

Welcome to our Waves FAQ page, tailored just for you!

Whether you’re a seasoned attendee or a first-timer, we’re here to make sure your journey with us is smooth sailing. Consider this your first go-to sport for all your questions and curiosities.

1. What are the available group passes for Pilates and Clinical Gym?

2. What are the available appointment passes for Pilates and Clinical Gym?

3. What subscriptions do you offer at Waves ?

4. What is the cancellation policy for appointments and group sessions?

5. What to do in case of injury?

‘How to’ tutorials

Navigating all these online booking tools can sometimes feel a bit daunting, we hear you! Below we provide you some easy to follow screenshot-based tutorials to help you with all of this!

Desktop Computer Tutorials

I. Book a Pilates or Clinical Gym group session

II. Cancel a group session

III. Book a Health session

IV. Use filters for Group sessions

Mobile App Tutorials

I. Book a Pilates or Clinical Gym group session

II. Cancel a group session

III. Book a Health session

This is done in very same way as via the desktop!

IV. Remove an item from your shopping cart

Not sure where to start?